Shipping & Production Policy

Production

Items are not made until you order them. Most ship approximately two weeks from the date ordered, if it will be significantly longer, individual listings will state the delay. Production time DOES NOT include shipping time.

If you have a specific deadline, PLEASE let us know before you order! We will do everything we can to meet your deadline, but cannot guarantee if we do not discuss ahead of time.

Returns

Each item is monogrammed specifically for you. Returns and exchanges are not accepted on any monogrammed item. Non-monogrammed items may be exchanged within 14 days of receipt with a valid receipt for store credit. All sales final on discounted or seasonal items. 

Custom Requests

Custom requests (i.e. items not normally carried or stocked) are not eligible for cancellation or refund once Sadie’s Stitchery has placed the order for the item(s) from the vendor. 

Shipping

Please select your shipping service carefully. We will no longer upgrade or edit shipping service after an order is placed. USPS Priority Mail ship time is an estimate. It it NOT guaranteed. UPS and FedEx are guaranteed delivery times. We are not responsible for shipping delays outside of our control and will not refund or replace items that may be delayed.